سنة النشر :
2005
ردمك ISBN 9789948497363
تقييم الكتاب
Similar to the arguments presented in the sister textbook, Excellence Toolkit: Building Enabling Capability, the management of sustainable performance results is quite a challenging task and must be based on a comprehensive, holistic approach to performance improvement and management. The book demonstrates that when the criteria of models of excellence are used in the right way, can support any organizational drive for excellence
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